Anti-Money Laundering (AML)
Velmora applies a risk-based AML framework, customer due diligence checks, sanctions screening, and transaction monitoring to detect and prevent illicit financial activity. We continuously refine monitoring controls to align with regulatory standards and typology updates.
Customers may be asked to provide additional verification documents for unusual activity patterns, large-value transfers, or beneficial ownership validation.
Download Center
Account Services Form
Update profile details, account preferences, and communication channels.
Dispute & Chargeback Form
Submit billing disputes with required transaction evidence.
Wire Transfer Guide
Checklist for domestic and international transfer setup.
Online Security Tips
- Use unique passwords and enable multi-factor authentication for all devices.
- Never share OTPs or login credentials by phone, email, or chat.
- Review account activity weekly and report unfamiliar actions immediately.
- Only access banking through official Velmora channels and secured networks.
Scam Alert
Fraudsters may impersonate bank staff and request card details, PINs, or urgent transfers. Velmora will never ask for your full password, one-time verification codes, or remote access to your device.
If you suspect fraud, freeze your account access immediately and contact our support team.
Support Center
General Support
Email: support@velmorabank.us
Phone: +1 (000) 000-0000
Card Lock/Unlock
Available in mobile app under Cards > Security Controls.
Dispute Escalation
Dedicated team for billing and transaction investigation support.